Manila Bulletin
By SAMUEL P. MEDENILLA
June 13, 2011, 8:00pm
MANILA, Philippines — Philippine Airlines (PAL) Monday denied it will outsource workers to augment its dwindling work force as earlier claimed by the ground-based labor union.
In a statement, PAL spokesperson Cielo Villaluna said PAL will directly hire 60 Customer Service Agents to replace those who resigned or had been pirated over the past few weeks.
Villanueva said PAL will directly hire 60 CSAs to man check-in counters and perform other ground duty.
"To avoid inconvenience to our passengers in terms of longer queues and waiting times, PAL management started processing applications for Customer Service Agents," she said.
She said that PAL does not plan to hire people from aviation and logistics provider MacroAsia Corporation as earlier claimed by Philippine Airlines Employees Association (PALEA).
“Claims by PALEA that PAL management will start using MacroAsia workers to man check in counters and departure gates starting June 16 is totally untrue and baseless," she said.
Meanwhile, PALEA Gerardo Rivera reiterated in a statement it will go on strike if PAL will push through its plans to outsource its customer service departments.
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